Payment & Cancelation policy
Payments
I appreciate a piece of counselling work can be a costly financial commitment; particularly in current circumstances. Therefore, appointments can be delivered fortnightly as well as weekly. Options such as email counselling can also cater for lengthier gaps between responses.
Payment by bank transfer is the preferred method for online appointments. However please speak to me if this is a difficulty.
I ask for payment 24 hours in advance of your appointment for enough time to prepare. Otherwise I can't guarantee the appointment will go ahead. Please add your surname and appointment date as the payment reference.
For face to face appointments cash payments can be agreed. Please speak to me about this in your assessment session.
Cancelations
Cancelations need to be made by phone call (07515642611) as its the quickest way to get hold of me. Please leave a voicemail. I ask for more than 24 hours notice if you need to reschedule or cancel an appointment.
On the second occurrence (or more) of giving less than 24 hours notice, or you do not attend; the full cost of the session will be applied.